Reference

99nobu Terms & Conditions for Your Account

Your account terms, payment checks, and access rules sit here before you enter the lobby.

DANAOVOGoPayQRIS
99nobu 99nobu Terms & Conditions for Your Account
HELP ROUTES

How to Ask About Terms

If a clause feels unclear, open live chat from desktop or mobile and we will answer 24/7.

Live Chat Open live chat from your logged-in account for quick term checks, payment-name questions, or…
WhatsApp Send a message on WhatsApp from your registered number if you need a copy…
Email Use email for written requests about term changes, data corrections, or account closure.
ACCOUNT CARE

How We Handle Your Data

We keep the data needed to run your account, confirm payment names, and track security events such as password changes or new device logins.

Data Use

We use your name, contact details, and payment labels only to match the account, process transfers, and answer term questions. We do not need extra profile data to explain the clause set.

Cookies

Cookies keep you signed in on desktop and mobile browsers, remember language choice, and record whether you accepted the latest version. You can clear them in Chrome, Safari, or your phone settings.

Login Security

If a login comes from a new device or unusual location, we may ask for a code sent to the registered phone or email. That step helps protect your account before any action is taken.

Payment Checks

When you use DANA, OVO, GoPay, or QRIS, we compare the sender name with the registered account name. If the details do not match, we can hold the transfer until you correct the record.

Retention

We keep account and support records only as long as we need them for disputes, security tracing, or the period required by law. After that period, the record is removed or archived under our retention rules.

Change Requests

To change your name, contact number, or withdrawal destination, send a request from the registered account and include the reason. We check it first, then confirm what was updated and when.

Questions About Our Terms

These questions focus on the account rules you are most likely to check before you continue. Each answer points to how we handle access, data, payments, and contact requests, so you can decide what to do next with the right clause in mind.

You accept the page that sets account access, payment checks, and support handling. It also explains when we can pause a transfer, ask for verification, or stop access if local law does not allow it.

No. Access depends on local law and is available only where local law permits. If the rules in your location do not allow the service, you should not complete registration or continue into the lobby.

We can hold the payment while you fix the name mismatch. That check protects the account, helps us match the sender, and keeps the transfer record consistent before any balance is accepted.

We keep device and cookie data for login continuity, language choice, and security checks. If you use Chrome on Android, Safari on iPhone, or desktop browsers, the same session rules apply.

We keep records only as long as needed for support, dispute handling, security tracing, or the period required by law. After that, they are removed or archived under our retention rules.

Send the request from your registered email or WhatsApp number and include the account name plus the change you want. We verify the sender first, then reply with the step we can take.