Reference

Privacy Policy for Your 99nobu Account

This page explains what we collect when you open an account, browse on mobile, or send a request from your device.

Account dataCookiesDevice logsMessage history
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99nobu Privacy Policy for Your 99nobu Account
CONTACT ROUTES

Who to Contact About Privacy

If you want to ask what we store, we keep the path simple: send the request from the email linked to your account, include the exact…

Live chat Use the chat bubble in the account area and send your registered email plus…
Email Write to the privacy mailbox from the address on file.
Account form Open the form inside your profile if you cannot reach chat.
STORAGE RULES

How We Store and Use Data

We keep the policy practical: data is collected for account access, payment matching, fraud checks, and service replies, then stored only as long as needed.

Data we collect

We keep the profile details you enter, login timestamps, device model, IP address, and the payment reference linked to DANA, OVO, GoPay, or QRIS so we can match actions to the right account.

Cookies

Cookies help us remember your session, language choice, and security checks on the device you last used. They also stop repeated logins from wiping your place while you move between mobile and desktop.

Account security

Keep your password private, avoid shared browsers, and sign out after you finish on a public phone. We limit internal access to staff who need the record to answer your request or settle a verification issue.

Retention

We keep account and transaction logs only for the period needed to handle support, resolve disputes, and meet legal duties, then remove or anonymize them where possible instead of holding them forever.

Contact path

Start with the email tied to your account or the live chat in your profile. That lets us confirm the right record before we discuss what we store or why it was kept.

Change request

If you want a correction, export, or removal check, tell us exactly what should change and the date range involved. We will assess the request against local law and the record on file.

Questions About Your Privacy Rights

These are the questions we hear most when you ask what we store, how cookies work, and who can see your records. Each answer points back to the account path, payment references, and support channels, so you can act on the policy instead of guessing. If you are checking from Indonesia or from outside the country, access and any request outcome depend on local law and are available only where local law permits.

We record the details you enter, plus device and login data needed to secure the account and match actions to your record. If you contact us, we also keep the message thread tied to your request.

No. Cookies help us remember session state, language, and security checks. They are used for the current account context, not to read files on your phone or take data from other apps.

When you send or receive a payment through DANA, OVO, GoPay, or QRIS, we keep the reference, time stamp, and status so we can match it to your account and answer questions about that action.

Yes. Send the request from the email on file and say exactly what should change. We will check the record, confirm what local law allows, and reply through the same channel.

We keep records only as long as needed for account support, dispute handling, fraud checks, or legal duties. After that, we remove them or reduce them to non-identifying records where possible.

Use live chat or email from your registered account details. That helps us confirm identity faster, trace the right log entry, and fix the issue without moving your case around.

You can read the page, but account access and any request tied to it depend on local law and are available only where local law permits. That includes sign-in and request handling.

Related Pages

99nobu Indonesia About Us Register FAQ 99nobu Login